Frequently Asked Questions
Everything you need to know about our luxury jewelry and services.
Are your diamonds ethically sourced?
Yes, at Diamond Factory, we strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.
How long does shipping take for custom orders?
Custom-designed pieces typically take 3-4 weeks to craft and inspect. Once ready, they are shipped via insured overnight delivery to ensure they reach you safely.
Do you offer a warranty on your jewelry?
Every purchase includes a lifetime manufacturer warranty against defects in craftsmanship. We also provide one complimentary professional cleaning and inspection per year.
Can I return an item if it's not the right fit?
We offer a 30-day return policy for all standard collection items in their original condition. Please note that custom-engraved or fully bespoke pieces are final sale.
How can I find my correct ring size?
You can request a complimentary physical ring sizer through our website, or use our digital sizing guide available on each product page for an immediate estimate.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfers and flexible financing options through Affirm.